Support
Email support@honeypawseo.com. We usually reply within two business days.
Contact us
To help us answer quickly, include:
- your store's myshopify.com address (for example,
your-store.myshopify.com); - the page in Honeypaw SEO you were on, and what you expected to happen;
- a screenshot, if you can.
Please don't send passwords or your customers' personal details.
Common requests
- How do I uninstall Honeypaw SEO?
- In your Shopify admin, go to Settings → Apps, find Honeypaw SEO, open the ⋯ menu and choose Uninstall. Any paid plan stops when you uninstall.
- Is my data deleted when I uninstall?
- Yes. We delete your access token and disconnect Google right away, and delete the rest of your store's data 48 hours later (reinstall within 48 hours and it comes back). Changes you applied, such as SEO titles and meta descriptions, stay on your store; undo any you want reversed from the in-app change log before uninstalling. Details are in the Privacy Policy.
- How do I ask what data you hold, or ask for it to be deleted?
- Email support@honeypawseo.com from the store owner's email address and tell us your store's myshopify.com address.
- How do I disconnect Google Search Console?
- In the app's settings, choose Disconnect. You can also remove access at any time at myaccount.google.com/permissions.
- Why did a ranking not change after I applied a new title?
- Google needs to recrawl the page first, which can take days or weeks. Rankings also depend on many things outside the app's control, so we can't guarantee a result.
Policies
Read our Privacy Policy and Terms of Service.